Location: Notting Hill Offices (Mon-Thurs), WFH (Friday). Customer visits count as office days.

Reporting to: UK Head of Sales.

About TRIP

TRIP’s mission is to create calm in the everyday chaos, offering next-generation wellness products to power your lifestyle and nurture mental wellbeing. Co-founders, husband and wife team Olivia and Daniel discovered plant-based wellness after a transformative personal experience and decided to launch TRIP to bring the most delicious, highest quality functional drinks and supplements to millions of people globally.

Since launch, TRIP has become the world’s leading wellness drinks brand and was named by Alantra, as the fastest-growing FMCG business of the last 16 years. Our multi-award-winning drinks and supplements are now available in over 35,000 stores globally, including major UK Retailers, Erewhon, Soho House Global, Target, Carrefour, Monoprix, Albert Heijn and many more.

Our vision is to become the global leader in calming drinks and supplements. Committed to becoming the defining brand for a generation who drinks less but prioritises mental wellbeing more than ever. There has never been a better time to join our incredible team! ✌

The Role

The Senior National Account Manager will play a key role in driving TRIP’s growth within the Grocery sector, managing a portfolio of top accounts with a focus on delivering exceptional results. This role combines strategic delivery with operational excellence, ensuring alignment with TRIP’s mission to bring calm to everyday chaos and establish functional drinks as a category leader. The ideal candidate will build strong, collaborative relationships with key customers, execute flawlessly on joint business plans, and deliver against ambitious growth targets. This hands-on role requires a commercial, detail-focused individual who thrives in a fast-paced environment and is passionate about making TRIP the go-to brand for better-for-you drinks. 


Key Responsibilities

Account Management

- Take ownership of a suite of high-profile grocery accounts, managing all aspects of the customer relationship to deliver exceptional performance.

- Execute joint business plans, ensuring alignment with TRIP’s strategic goals while maximising distribution, rate of sale, and profitability.

- Monitor account performance, identifying growth opportunities and implementing plans to optimise results.

Customer Relationship Building

- Build and maintain strong, collaborative relationships with account buyers and key stakeholders, acting as a trusted partner.

- Communicate TRIP’s mission and unique value proposition clearly and persuasively to inspire customer alignment and support.

- Be the primary point of contact for customer queries, ensuring swift resolution and fostering long-term partnerships.

Executional Excellence

- Ensure brilliant basics are delivered across pricing, availability, and promotional execution, both in-store and online.

- Lead the operational implementation of account plans, including range reviews, new product launches, and promotional activity.

- Pay meticulous attention to detail to ensure all elements of account management are executed to a high standard.

Commercial Acumen

- Manage account P&Ls, ensuring financial targets are met and delivering mutually beneficial results for TRIP and its partners.

- Lead terms negotiations, balancing short-term wins with long-term growth.

- Deliver accurate sales forecasting, working closely with internal teams to align supply and demand seamlessly.

Collaborating to Deliver Results

- Work cross-functionally with category, trade marketing, and supply chain teams to deliver best-in-class account execution.

- Provide insights and feedback to internal teams to help refine TRIP’s approach to grocery retail and drive continuous improvement.

Championing TRIP’s Mission

- Act as an ambassador for TRIP’s mission to redefine wellness, bringing calm and better-for-you options to mainstream grocery.

- Position TRIP as the leader in the functional drinks category, ensuring customers view the brand as a critical part of their portfolio.

'About You'

Skills and Experience

Account Management Expertise: 5-8 years of experience in FMCG account management, ideally within the Grocery sector. Drinks experience is advantageous.

Execution-Focused: Proven ability to manage operational details while delivering against broader strategic objectives.

Commercially Savvy: Strong understanding of P&Ls, joint business plans, and terms negotiations, with a focus on delivering mutually beneficial results.

Detail-Oriented: Exceptional attention to detail, ensuring flawless execution of all account activities.

Relationship Builder: Demonstrated ability to build and maintain strong customer relationships, supported by clear and confident communication skills.

Data-Led Decision Maker: Skilled at analysing performance data and translating insights into actionable growth plans.

The Package

• Lovely, bright and spacious office 1 minute from Notting Hill Gate station. 
• Salary, Bonus & Equity: DOE
• Progression opportunities for the right candidate to advance within the business.
• Pension plan: 3% from the employer & 5% from the employee
• Holiday: 24 days + birthday off!
• TRIP product discount & Friends+Family codes
• 1 Community Day (taken whenever to undertake charitable volunteering of choice)

MEDS benefits:

• Mental Wellbeing
• Exercise & Health: Private Healthcare with Vitality incl. Virgin Gym 50% off
• Diet: Breakfast and snacks provided
• Sleep: Monthly Dream Drops CBD Oil allowance!Free 1:1 therapy with SelfSpace
• Calm App membership
• Working from abroad policy: 2 weeks per year in a maximum of 2 blocks
• Sabbatical: After 2 years of service, a 6-week sabbatical is available
• Dog Friendly, light and bright office with the team in the office four days a week
• Lots of fun! Great culture with regular team socials & events